Care Information Scotland

Care Information Scotland is a telephone and website service providing information about care services for older people living in Scotland. On the Care Information Scotland website you will find information about:

Where to start
How to get care services
Care at home
Care homes
Support for carers
Carers’ health and wellbeing
Money
Your rights
Young carers and young adult carers

Talk to Someone

Chat online about any care enquiries. If you would prefer to talk to someone, please call the helpline on 0800 011 3200 Mon to Fri 8am to 10pm and Sat and Sun 9am to 5pm

Language Line

If English is not your first language, there is a translation service called Language Line which can provide someone to translate between you and the helpline staff member. NHS 24 uses the interpretation service, Language Line, to support callers who cannot, or prefer not to, speak English.

Language Line is private, confidential and free to use.

Using Language Line

To use Language Line:

Phone NHS 24 on 111
Tell the call handler that you need an interpreter
Tell the call handler the name of your preferred language

Once you’re connected to an interpreter you’ll have a three way conversation with NHS 24 to explain the problem in your language and get the help you need.