12 High Street, Fochabers, IV32 7EP

Telephone: 01343 820247

Fax: 01343 829930


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SMS Service Disruption

Posted on July 1st, 2019

Our Practice was subject to a power cut over the weekend 29/30 Jun 19 which switched off the server PC dealing with SMS messages.  This resulted in no reminders being sent 30 Jun for 01 Jul 19.

We have been notified by Vision Services that the SMS cancellation service was disrupted during the month of Jun 19 and this resulted in our clinical IT system not receiving cancellation of appointments.  We subsequently would have sent out SMS appointment notifications that patients had missed their appointments.  Although this was out of our control, we apologise for any angst that this may have caused.